For any private business, how they deal with their customers is of vital importance if they are to succeed. Happy customers not only enjoy coming back, they are also the most effective ambassadors you could ever wish for.
Despite many of our customers not having a choice about using our services we understand that dealing effectively, fairly and efficiently with the public is just as important for us as it is for Marks and Spencer. We have long prided ourselves on our customer service ethos, believing it to be one of our great strengths and so I was not surprised, but nonetheless delighted when we were recently awarded “top marks” for how we deal with customers in an independent assessment.
When we became one of the first councils in the country to achieve Customer Service Excellence three years ago – which was an achievement in itself – we were also told that we had exceeded the standard in two categories where we demonstrated best practice.
In our latest assessment we have been told that subject to final ratification by the Assessment Panel we are once again fully compliant with the standard and this time we have excelled in six areas of best practice.
The results go to show that despite the difficulties we have faced over the last few years we have remained focused on our customers’ needs and along with our partners continue to deliver the high quality services our residents want and need.
I am very proud of our employees and our partners and this result is a testament to the strength and passion across the organisation and our partnership working, and reflects our commitment and motivation in making a difference in the job we do for the people of Tameside.